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Customer Success Engineer – Finance
Qualification:
Bachelors’ degree in Finance, Accounting, Economics, or a related field.
Experience:
4 yr
Nairobi
Full Time
13 August 2026
Openings: 1
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Job Description
Are you passionate about finance, technology, and delivering exceptional customer experiences? We are looking for a Customer Success Engineer – Finance to join our growing team. In this role, you will work closely with our clients to implement, optimize, and support our financial software solutions. You will serve as a trusted advisor, helping customers streamline their financial operations, improve efficiency, and maximize the value of our ERP and financial management systems.
Key Responsibilities
Customer Implementation
  • Lead the implementation of finance and ERP solutions for new clients.
  • Gather customer requirements and configure finance modules to meet business needs.
  • Support data migration, validation, and User Acceptance Testing (UAT).
  • Develop implementation plans and monitor project progress.
Customer Success
  • Build and maintain strong customer relationships.
  • Conduct regular customer health checks and recommend system improvements.
  • Drive product adoption and ensure high customer satisfaction.
  • Manage customer escalations and ensure timely resolution.
Product Support
  • Troubleshoot and resolve finance-related system issues.
  • Collaborate with the Product and Engineering teams to address complex technical challenges.
  • Ensure customer support requests are resolved within agreed service levels.
Training & Advisory
  • Deliver user training and system demonstrations.
  • Develop user guides and training documentation.
  • Advise customers on financial best practices and statutory compliance.
Business Process Improvement
  • Analyze client financial workflows and recommend process improvements.
  • Support automation of finance operations using system capabilities.
  • Provide customer feedback to influence future product enhancements.
Qualifications
Education
  • Bachelor's Degree in Accounting, Finance, Commerce, Business Information Technology, Economics, or a related field.
Professional Qualifications
  • CPA Finalist (Mandatory).
  • Membership with ICPAK will be an added advantage.
Experience
  • 4 years’ experience with at least 2 years' experience in Finance, ERP Implementation, Customer Success, Business Analysis, or Financial Systems Support.
  • Experience implementing or supporting ERP or Financial Management Systems.
  • Experience working with accounting software will be an added advantage.
Technical Skills
The successful candidate should demonstrate knowledge of:
  • Financial Accounting
  • Management Accounting
  • Budgeting and Financial Reporting
  • General Ledger
  • Accounts Payable and Accounts Receivable
  • Fixed Assets Management
  • Procurement
  • Cash Management
  • Bank Reconciliation
  • Taxation Principles
  • ERP implementation methodologies
  • Financial statement analysis
Knowledge of SQL and software implementation lifecycle methodologies will be an added advantage.
What We're Looking For
  • Strong analytical and problem-solving skills.
  • Excellent communication and presentation skills.
  • Outstanding customer relationship management abilities.
  • Ability to manage multiple implementation projects simultaneously.
  • Strong attention to detail and commitment to delivering exceptional customer service.
  • A collaborative team player with a passion for technology and continuous learning.
Why Join Us?
This is an exciting opportunity to work with a dynamic and innovative organization delivering cutting-edge ERP and financial management solutions across the education and enterprise sectors. You'll have the opportunity to work with diverse clients, contribute to impactful projects, and grow your career in a collaborative and fast-paced environment.
How to Apply
Interested candidates who meet the above requirements are invited to submit their CV and a cover letter to careers@abnosoftwares.com with the subject line:
Customer Success Engineer – Finance
Application Deadline: Friday, July 7, 2026
Only shortlisted candidates will be contacted.
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